1. General

These terms and conditions apply to all purchases made from R'éclat, either online or offline.

2. Orders

2.1 When placing an order, you undertake that all details provided are accurate and that you are authorized to use the source of payment. Once an order is placed, you will receive an email confirming receipt of your order. Receipt of this email does not constitute acceptance of your order. Our acceptance of your order will take place when R'éclat has provided written acceptance and acknowledgement of the order.

2.2 A non-refundable deposit of 50% is required to commence work on the bespoke jewelry orders. The remaining balance must be paid prior to the final delivery of the product.

2.3 For orders of ready-to-wear high jewelries, a deposit of 50% may be required at the time of purchase. This is refundable if the order is canceled within the allowed time frame.

2.4 R'éclat reserves the right to cancel any orders resulting from pricing, typographical, or other errors, in any offer or representation made by us and refund you the full amount accordingly.

3. Product Descriptions

We take every precaution to ensure our product descriptions and prices are accurate. However, we reserve the right to correct any price errors before the sale is confirmed.

4. Payment

4.1 Payment must be received by R'éclat prior to R'éclat’s acceptance and acknowledgement of an order. No work shall commence until payment has been received in full.

4.2 Payment for products purchased from R'éclat may be made by credit card, debit card, PayNow, bank transfer, or some other prearranged agreed payment method.

4.3 If your credit/debit card is not denominated in Singapore Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your credit/debit card issuer processes the transaction.

4.4 When paying by credit/debit card, you hereby warrant and confirm that you are the person to whom the credit/debit card used is issued to and whose name appears on the card. All credit/debit card holders will be subject to usual authorization checks by the card issuer. Should the issuer of your credit/debit card refuse to authorize payment to R'éclat, we will not be liable for the immediate cancellation of your order.

5. Cancellation Policy

5.1 Your accepted order may be subject to cancellation by R'éclat with prior written notice of 5 working days.

5.2 In the event you change your mind after a bespoke order has been accepted, R'éclat reserves the right to keep the deposit, being 50% of the purchase price where R'éclat has proceeded to acquire gemstones or jewellery in connection with the purchase. The parties agree that the retention of 50% is fair compensation to R'éclat in light of the fact that these are customised or bespoke items which may have limited marketability.

5.3 Orders of ready-to-wear jewelries can be canceled before dispatch.

6. Refund, Returns and Exchange Policy

At R'éclat, we strive to provide our customers with exceptional quality and service. If, however, you are not entirely satisfied with your purchase, please review our refund, returns and exchange policy below:

6.1 Bespoke Jewelry

Given the personalized nature of bespoke jewelry, these pieces are non-refundable and cannot be returned or exchanged. As they are specifically crafted to your personal specifications, they cannot be resold.

6.2 R'éclat High Jewelry Collections

There will be no refunds or exchanges entertained for the purchase of high jewelries from R'éclat.

6.3 R'éclat Ready-To-Wear Jewelry Collections 

For our ready-to-wear jewelries, we accept returns and offer refunds under the following conditions:

1) The items must be returned to us within 3 days of receipt;

2) The items must be in the same condition as when purchased and in their original packaging; and

3) All returns are subject to an inspection from our team. If the item is found to have been mishandled, the return may be refused. 

You may also elect to exchange your R'éclat ready-to-wear jewelry within 2 business days after purchase, for an item of equivalent or higher value and we will issue a credit note for the original purchase price, which may only be used for other purchases from R'éclat.

6.4 For the avoidance of doubt and without prejudice to the foregoing Clauses 6.1, 6.2, and 6.3, the following overriding provisions shall supersede the effect of Clauses 6.1, 6.2 and 6.3:

1) You are made aware and accept that products showing signs of wear and tear or have been engraved, altered, resized or damaged in any way will not be accepted by R'éclat for return, exchange or refund;

2) You will not be entitled to a remedy under this Clause if you were aware of a defect and/or fault in a product and placed an order for it nonetheless; and

3) You will also be disentitled from a remedy under this Clause beyond 2 business days after purchase if you simply had a change of mind and no longer want the item.

7. Revisions to Bespoke Jewelry

If you wish to make minor changes to your bespoke piece after receiving it, please contact us within 3 days of receipt. Charges for these changes will be assessed on a case-by-case basis.

8. Shipping Costs for Returns

The cost of returning or exchanging an item will be the customer’s responsibility.

9. Processing Refunds

After receiving and inspecting a returned item, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

10. Repair

All products made by R'éclat are in adherence with and subject to strict quality control practices. All repairs related to the craftsmanship of R'éclat jewellery and gemstones are fully guaranteed for 6 months, subject to the following:

1) The product must not have been damaged due to your own careless wear and use. All products subject to repair by R'éclat will first be assessed by our experts. R'éclat will not be held responsible or liable for any damage to purchased products which have been caused by your own careless wear and use; and

2) You will not be entitled to a remedy under Clause 4 of these Terms and Conditions if you damaged the item through your own misuse and fault, or if you first attempted, whether personally or through a third party, to repair it.

11. Intellectual Property 

All content available on the website, including but not limited to text, graphics, logos, and images belongs to R'éclat and is protected by copyright laws.

11.1 R'éclat is the sole owner and registered proprietor of all product materials, including but not limited to all product designs, content, text, digital graphics, logos, icons, images, audio, video clips, software, plans, artistic works, services and information in any media or format, and such materials are duly protected by trademark, copyright and other relevant forms of intellectual property rights owned, licenced to or controlled by R'éclat. 

11.2 Except as otherwise expressly provided and agreed to in writing by R'éclat, you are strictly prohibited from using, uploading, downloading, copying, reproducing, re-publishing, transmitting, communicating, distributing, disseminating, decompiling, disassembling, modifying or adapting in any way, any of the materials provided for in Clause 9a above or any part thereof. R'éclat reserves the right to take action against any breach and infringement of these intellectual property rights.

13. Dispute Resolution

In case of any dispute, it will be handled as per the jurisdiction laws of the Republic of Singapore.

13. Miscellaneous

These Terms and Conditions shall be subject to, in compliance with, and interpreted in accordance with the law of the Republic of Singapore.

13.1 Should disagreements arise between parties, initial attempts at resolution should focus on constructive negotiation and mediation. Only when these avenues have been exhausted may parties resort to arbitration within the jurisdiction of Singapore's legal system, as their sole platform for legal conflict resolution.

13.2 All required or permitted notifications, demands, or other forms of communication must be given in written form. These can be hand delivered or sent via prepaid registered mail (airmail for overseas addresses) with proof of delivery or via fax. Serving of such official notifications will be considered immediate for personal or fax delivery, 48 hours post-posting for inside Singapore, and 10 working days steps post-posting for overseas addresses. Vetted proof of delivery efforts is sufficient in legal acknowledgment of notifications.

13.3 Any negligence or postponement by R'éclat in enforcing any rights, power or remedies under these terms does not signify forfeiture or pardon, nor will it prevent future enforcement of the same rights or any other rights or remedies provided by these terms.

13.4 If any regulation(s) among these terms becomes nullified, unlawful or unenforced due to contradictory legislation or other governing laws, the validity, lawfulness, and enforceability of the remaining provisions will remain unaffected.

13.5 The remedies included in these terms are not exclusive to others within the scope of the law, equity, statute or any other means. All remedies, whether stated in these terms, existing by common law, in equity, by statutory provision or otherwise shall be cumulative. Any selected remedy does not constitute forfeiture of other potential legal alternatives.

13.6 These terms signify the comprehensive mutual understanding and agreement between you and R'éclat pertaining to all transactions between us, superseding any other previous contracts, written or oral agreements. Aside from these terms, R'éclat has not made any other promises, inducements, representations or agreements.

13.7 R'éclat cannot be held accountable for any breach of these terms due to circumstances beyond its control including but not limited to natural disasters, socio-political unrest, governmental restrictions, and logistical impediments, or any events outside the control of R'éclat and the obligations it affects.

13.8 Any temporal references made in these terms shall be imperative.

14. Changes to Policy

We reserve the right to modify this policy at any time. Your continued use of our services after such changes constitutes your acceptance of the new terms.

Please contact our customer service team at [Company's Contact Info] if you have any questions or concerns regarding our return policy.